RIC Transcription
& Word Processing

9311 SE Cooper St
Portland, OR 97266

Trish Bunyard, Owner


Fax: (503)788-9250

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Frequently Asked Questions

What Format Should My Recording Be In?

RIC Transcription can transcribe most any type of audio or video recorded medium, including microcassette, standard cassette, VHS Video tapes, CD, DVD, audio and video digital recordings.

What Will the Finished Document Look Like?

RIC Transcription offers a selection of transcription and document formatting options, or we will format your transcripts to your specifications. Our policy is to provide transcript formatting that is individually tailored to meet the needs of each individual client.

Transcripts can be typed condensed, verbatim or edited. If condensed, we omit such utterances as "uh," "um," and false start sentences. Verbatim transcripts include every utterance recorded, such as pauses, coughing, laughter, external noises, interruptions, etc. All transcripts are spell-checked and proofed. Your final transcript will be sent to you as a Microsoft Word document.

What if There is a Problem With the Recording?

If the sound quality is so poor that we cannot do the job quickly enough for it to be cost-effective, or if we feel that the resulting transcript would be so full of blanks that it would be useless to you, we will contact you immediately so that you can decide whether or not you want us to complete the transcription.

How Do I Get My Audio/Video Recordings to You?

RIC Transcription does not provide pick-up and delivery service for local clients, unless it is by prearrangement. These recordings are generally delivered via messenger service, mail or hand-delivered. Out of town clients either mail or overnight their recordings to us. Digital files are normally sent via e-mail or uploaded via an ftp site.

What is the Turnaround Time for Transcription?

All work is completed promptly within three to five business days. We provide a high quality, affordable transcription service to you with your deadline in mind. Based upon the size of your project, we provide an agreed upon timeframe for completion of your project.

Rush transcription jobs are completed within one to two days. However, we are only able to rush so much material per day. If you have more than 5 hours of rush material, please call for availability.

Do You Provide CD or DVD Copies?

If you request your project saved to a CD or a DVD, we will provide one free of charge.

Do You Provide Paper Copies of My Transcripts

You will not receive a paper copy unless you request one. Paper copies are 20 cents per page.

What is the Maximum Sized Project You Can Handle?

We want your business and will do everything possible to accommodate your needs. We have a capable staff and can increase our capacity for those extra large projects on an as needed basis.